Frequently Asked Questions

Everything you need to know

How Mind Fit Online works, who supports you, and how we protect your information.

Mind Fit Online is not a crisis or emergency service. If you are in immediate danger, contact your local emergency services or a helpline.

What is Mind Fit Online?

Mind Fit Online is the platform that connects you with verified wellness professionals and takes care of your whole process: finding the right person, scheduling your sessions, handling your payments, and supporting your follow-up.

The professional provides the actual support. We make sure everything else works, and that your data stays protected.

What areas does it cover?

Three, which you can hire separately or combine:

You can start with one and add another whenever you want. When you combine areas, you form your wellness team: mind and body cared for together.

Who will support me?

After you register, we suggest a professional who fits your goals, preferences, and what you're working on. Each professional has their own approach and areas of specialization.

If you feel it's not the right fit, you can ask for someone else. No awkward explanations needed.

How do you verify professionals?

Anyone applying to join presents a valid license and proof of identity, which we verify with the corresponding board or licensing entity. We show each professional's credentials so you can check them too.

How much does it cost?

Weekly subscription, no commitment:

The more professionals, the more you save:

You can pause or cancel whenever you want, from your profile.

What payment methods do you accept?

Credit or debit card. And if you're in a country where international cards aren't an option, you have Zinli, Zelle, USDT (Binance), and PayPal, with a step-by-step guide inside the app.

All prices are in US dollars. Apple Pay and Google Pay will be available soon.

How do I communicate with my professional?

Messaging inside the app and video sessions, depending on what you need and what you've agreed on together.

Are my messages saved?

They're kept for seven days and then deleted automatically. Each message is removed once it reaches a week old, on a rolling basis.

This is a design decision, not a technical limitation. Seven days is enough time for you and your professional to keep a thread going between one session and the next, without your conversations sitting indefinitely on any server.

If you want to keep something, you can download it before it's deleted — you'll see how much time each conversation has left.

Are video calls recorded?

No. Never. They're not recorded, not transcribed, and no automatic summaries are generated.

Is my data safe?

Your information is encrypted and never sold or shared with advertisers or third parties for marketing purposes.

We don't use advertising pixels or third-party analytics tools inside the app. Privacy isn't a promise — it's how the platform is built.

You can turn on two-factor verification from your profile, and lock the app with your face or fingerprint.

Is Mind Fit Online right for me?

It might be, if you want to care for your wellbeing in an ongoing way. We have professionals covering areas like stress, anxiety, relationships, parenting, depression, grief, self-esteem, and trauma, plus nutrition and movement.

It's not the right fit in these cases:

Does it replace in-person therapy?

Not in every case. Our professionals hold valid licenses and credentials, but the platform does not issue official diagnoses, does not fulfill court orders, and does not prescribe medication.

Do you handle emergencies?

No. Mind Fit Online is not a crisis or emergency service.

If you're in immediate danger, contact your local emergency services or a helpline. Asking for help is an act of care.

Can I change professionals?

Of course. The relationship matters most. If you don't feel comfortable, you can request someone else without giving a reason.