Frequently Asked Questions

Everything you need to know

How Mind Fit Online works, who supports you, and how we protect your information.

Mind Fit Online is not a crisis or emergency service. If you are in immediate danger, contact your local emergency services or a helpline.

What is Mind Fit Online?

Mind Fit Online is the platform that connects you with verified wellness professionals: it helps you find the right person, schedule your appointments, and keep track of your wellness team.

The professional provides the actual support, directly with you. We make sure the matching, scheduling, and tracking work, and that your data stays protected.

What areas does it cover?

Three, which you can hire separately or combine:

You can start with one and add another whenever you want. When you combine areas, you form your wellness team: mind and body cared for together.

Who will support me?

After you register, we suggest a professional who fits your goals, preferences, and what you're working on. Each professional has their own approach and areas of specialization.

If you feel it's not the right fit, you can ask for someone else. No awkward explanations needed.

How do you verify professionals?

Anyone applying to join presents a valid license and proof of identity, which we verify with the corresponding board or licensing entity. We show each professional's credentials so you can check them too.

How much does it cost?

Monthly subscription, no commitment:

That subscription is solely for platform access. The session with your professional — its length, frequency, and price — is arranged and paid directly with them, outside Mind Fit Online.

You can pause or cancel your subscription whenever you want, from your profile.

What payment methods do you accept?

Your platform subscription is charged by credit or debit card. And if you're in a country where international cards aren't an option, you have Zinli, Zelle, USDT (Binance), and PayPal, with a step-by-step guide inside the app.

All platform prices are in US dollars. The session with your professional is paid separately, directly with them, using whatever method you agree on together.

How do I communicate with my professional?

Directly with them, through whatever channel you agree on together — video, messaging, or otherwise. Mind Fit Online doesn't host that communication: the platform handles matching, scheduling, and tracking, not the session itself.

Does Mind Fit Online store my conversations or video calls?

No. The session and your communication with your professional happen outside the platform, so Mind Fit Online doesn't host, record, or store them. What the platform stores is what it needs to run your account: your profile, your matching, and your schedule.

Is my data safe?

Your information is encrypted and never sold or shared with advertisers or third parties for marketing purposes.

We don't use advertising pixels or third-party analytics tools inside the app. Privacy isn't a promise — it's how the platform is built.

You can turn on two-factor verification from your profile, and lock the app with your face or fingerprint.

Is Mind Fit Online right for me?

It might be, if you want to care for your wellbeing in an ongoing way. We have professionals covering areas like stress, anxiety, relationships, parenting, depression, grief, self-esteem, and trauma, plus nutrition and movement.

It's not the right fit in these cases:

Does it replace in-person therapy?

Not in every case. Our professionals hold valid licenses and credentials, but the platform does not issue official diagnoses, does not fulfill court orders, and does not prescribe medication.

Do you handle emergencies?

No. Mind Fit Online is not a crisis or emergency service.

If you're in immediate danger, contact your local emergency services or a helpline. Asking for help is an act of care.

Can I change professionals?

Of course. The relationship matters most. If you don't feel comfortable, you can request someone else without giving a reason.